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How to Make Your Alliances Newsworthy (Except When You Don’t Want Them to Be!)

Posted By John W. DeWitt, Friday, September 22, 2017

“If it bleeds, it leads.” (the succinct definition of “newsworthy”)

“If I had only two dollars left, I would spend one on PR.” (Bill Gates)

And one of my favorite quotes of all time: “I didn’t have time to write a short letter, so I wrote a long one instead.” (Mark Twain)

 

Punctuated by pithy quotes, interesting cases, and some vivid stories underscoring the “dos” and “don’ts” of alliance public relations, this was one fun 2017 ASAP BioPharma Conference session—and not just for me and other folks in the room with journalism and/or corporate communications experience. But the two presenter—Lori McLaughlin, corporate communications director at Anthem, and ASAP Chairman Brooke Paige, CSAP, staff vice president, strategic initiatives, and chief of staff, HealthCore—tackled a serious topic: “Why Keep the Good News to Yourself? Internal Partnerships for External Promotion: How to Work with Your PR/Communications Lead.”

 

From the beginning, McLaughlin and Paige emphasized the importance of a strong relationship between corporate communications and alliance management. Paige started with how the two of them work together at Anthem—one of the largest payers/insurers in the US representing one in eight American lives—to promote the company’s partnerships with biopharma companies.

 

“A bit about our relationship first—HealthCore is a wholly owned subsidiary of Anthem,” Paige said. “It is HealthCore that holds primary responsibility for alliance relationships in the life sciences space.  So it is Lori and her team who help get our alliance stories out. She also coordinates our media training for our senior executives and company spokespersons. She has been an incredible asset to us in telling our alliance stories both internally and externally.”

 

Starting with the “if it bleeds, it leads” dictum, McLaughlin dove into the rich topic of the session by focusing on what makes an alliance particularly “newsworthy” to communications colleagues—and how alliance executives can help identify opportunities to highlight their collaborations. She emphasized that while many people know advertising, they fail to recognize that many brands have been built largely or entirely via public relations. That takes understanding that “novelty, human interest, tragedy, conflict, timeliness, celebrity, extremes (superlatives)—these are all things that make a story ‘newsworthy’ in the eyes of the media,” McLaughlin continued, illustrating her point by noting that Anthem has been covered in the media (positively) for its efforts to help combat the heroin epidemic, certainly an ongoing story that “bleeds.”

 

Applying this to alliance news, McLaughlin suggested you ask the following questions to help determine if something is newsworthy:

  • Is this really new and different? And for whom?
  • Does this create market disruption?
  • Does this solve a burning problem?
  • Ask yourself the “So what? Why should my aunt care?”

Once you’ve identified something you believe is newsworthy, your next step is to identify all of the extended team members who have corporate communications, PR or external promotions roles, and introduce them to your alliance counterparts; then find their counterparts. Some of the titles involved could include corporate communications leader, public relations director, content manager, social media manager, marketing leader, digital strategies manager, communications director, media director, external communications, and internal communications.

 

And then the next step is to approach one of these folks and ask them to write a press release—right?

 

No, no, no. As McLaughlin emphasized, your colleagues in communications inevitably bristle (now you know why) when you approach them saying, “we need to do a press release on this!”

 

Instead, there’s a more detailed process involved in launching the story—which may or may not include doing a press release. Indeed, you need to get good at explaining to your boss why in many cases you do NOT recommend doing a press release. “Brooke and I have to work it out—does it make sense to do press release, or maybe a webinar,” or something else, McLaughlin said.

 

“Another big issue—how to find the right spokesperson,” she continued. “You can get help from communications, but communications needs your support. People often look for the biggest title but it’s not always best. The media like someone who really knows the content. If you put a high-level person on the phone with the SME [Subject Matter Expert] that helps, but it can be awkward because the journalist doesn’t necessarily know who is talking. But also sometimes the people extremely in the weeds aren’t the right person either.”

 

A key exercise is to “develop your elevator pitch and core messaging, which guides us to tell what it’s all about. How can you sell someone your story in 30 seconds?” McLaughlin said. Paige recalled that she and McLaughlin found it useful to use HealthCore’s Twitter description to hone down its messaging. “Prior to that, it was difficult to understand that really we’re a research company.”

 

Once you’ve launched your story, you need to think about how to sustain it. Using the example of the announcement of HealthCore’s partnership with AstraZeneca, Paige and McLaughlin illustrated this principle with a story that started as an exclusive offered to Dow Jones News Service (the reporter got the story “under embargo” and was able to write the story and publish it first, an hour before a press release hit the newswire). Subsequently, over time, a variety of news outlets covered the story—including WSJ.com, FiercePharma, Pharmaceutical Care Management Association’s SmartBrief, Pharmacist elink, and Medical News Today. Finally, no news cycle should end without your alliance story being told internally. The partnership with AstraZeneca received extensive media coverage as well as internal publicity thanks to a variety of activities that kept the story “alive.”

 

Elaborating on recommended practices for sustaining stories, Paige noted that HealthCore maintains an editorial content calendar tracking key events, key milestones in collaborations (and whether they are newsworthy internally or externally), major publications or presentations, and significant accomplishments. “Not only does this become a huge part of our potential press, items on our website, LinkedIn and Twitter, but the story could make our company newsletter, our Anthem intranet, it could become talking points for senior executives in a variety of settings, and so on. So these elements are very much reused and the story is extended,” she explained.

 

“No presentation about PR would be complete without the ‘know your role in the event of a crisis’ topic,” Paige continued. “We say we need to err on the side of transparency. When a potential threat becomes known, advise your alliance partner around the possible impact.” The presenters then cited a real-life case of a reporter who believed that a partnership created a conflict of interest—and was sniffing around for proof of his allegations after discovering an old press release announcing the partnership. “We contacted the partner, said here’s the essence of allegation, the reporter is claiming some sort of conflict of interest, then we told the partner the facts and why we didn’t think there was a conflict,” Paige explained. “The partner prepped their leaders. The story did come out but it amounted to nothing. Still, we wanted to make sure we covered all our bases.”

 

McLaughlin and Paige’s final checklist for partnering with communications to tell your alliance stories:

  • Make sure you know who to work with in PR long before ready to share story.
  • Approach the team long before you’re ready.
  • Don’t ask for a press release. “Ask how they can help you tell a story to a specific audience or broader audience. That will make you look so sophisticated as you make that request,” McLaughlin said.
  • Understand news value and lead with it when pitching the story to your communications team.
  • Coordinate with alliance partners. Share talking points and plans across collaborators

Tags:  alliance manager  alliances  Anthem  Brooke Paige  credibility  FiercePharma  HealthCore  LinkedIn  Lori McLaughlin  major publications  news value  newsworthy  partnering  Pharmaceutical Care Management Association’s Smart  pitching story  presentations  press releases  spokesperson  Twitter  WSJ.com 

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