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5G: Overhyped, or a “Fairy Tale” Come True?

Posted By Michael J. Burke, Friday, July 17, 2020

Ready or not, the future is coming. In some ways, it’s already here.

So it is with 5G, the latest generation of mobile connectivity. The promise of this technology, and its implications for consumers, businesses, and partnering, were among the topics discussed in one of the many on-demand presentations that form this year’s ASAP Global Alliance Summit.

“How 5G Will Transform and Disrupt Business and Partners,” moderated by Stacy Conrad, director channel sales, TPx, featured three panelists:

  • Pradeep Bhardwaj, senior strategy director, Syniverse
  • Manoj Bhatia, CSAP, partner business development (technology alliances), Verizon
  • Andreas Westh, CSAP, director global partnering strategy, Ericsson

“Once upon a Time” Is Now

After a short introduction by Conrad to set the stage, Bhardwaj began by noting, “The story of mobile has been nothing short of a fairy tale. We have come a long way since the start of the first generation of mobile technology in the early ’80s.” Each generation of mobile technology has come with its own advancements, he added—including texting, Web browsing, and video—and 5G is no different.

For Westh, 5G brings with it “a lot of opportunities” for both consumers and businesses. These include connected smart homes, low-cost Internet of Things (IoT) technology, enhanced live event experiences, gaming, wireless virtual reality (VR) and augmented reality (AR), remote robotics, connected vehicles, and connected logistics for business. Westh views 5G as an “innovation platform” where “different companies come together and cocreate.”

Bhatia sees 5G’s impact as primarily occurring in three areas: mobile connectivity for business, new consumer services such as home broadband, and big industry services that will help enterprises digitalize and leverage IoT technologies, for example.

Of this last category, he said, “This is an area [where] everybody has been working for a while, trying to get new innovations. But with 5G, the speed, latency, moving massive amounts of data in a much more efficient way—that’s where the new challenge and the new excitement comes in.”

“A Complete Paradigm Shift”

Asked by Conrad whether 5G has been overhyped, the panelists seemed to agree on a resounding “no.” If anything, they suggested that perhaps the technology’s potential has been underestimated.

“The hype is very justified,” Bhardwaj maintained. “It’s a complete paradigm shift.”

Bhatia chimed in that when speed can be “magnified and amplified” anywhere from 10x to 100x over 4G, and latency reduced as much as 10x (avoiding delays in the movement of large amounts of data), “the hype is understandable.”

Furthermore, he said, “All businesses struggle not just in the transport of data but also in managing these big chunks of data. And that’s where 5G will actually help.”

“Cut All the Cables”

Westh said, “There’s huge interest from the business side, not just consumers. It opens up a lot of opportunities. We see a lot of interest from partners from different companies who want to leverage 5G for their businesses.” He added that his company, Ericsson, recently released the results of a survey predicting that mobile data consumption will increase 4x in the next couple of years, which has both business and consumer implications.

Looking at different verticals where 5G will have an impact, Bhatia mentioned healthcare—in particular noting contract tracing for the coronavirus, collection and analysis of public health data, the use of AR/VR in diagnosis, and telehealth. (And about the changes wrought by COVID-19 worldwide, he said, “We’re all going through this crisis. We’re all gathering the strengths, the technology, and the ideas to solve this problem more efficiently, so we are better prepared for this kind of crisis in the long run.”)

Westh mentioned advances in entertainment, including enhancing the experience around live concerts, shows, and sporting events—and even consuming entertainment safely at home. In these areas, he said, 5G will help remove or reduce capacity constraints, interference, and connectivity issues. Westh added that one of Ericsson’s goals is to “cut all the cables”—which means that professional cameras at live events will be able to get into spaces where it hasn’t been feasible up to now.

Bhardwaj took on the manufacturing sector, where he said that 5G could greatly improve both process and production automation, as well as connectivity and logistics, robotics, and other functions.

Partnering in 5G: From Small Islands to Super Ecosystems

Not surprisingly, the promise of 5G has spawned any number of new and innovative partnerships involving multiple players. “The foundation has been there,” Bhatia said, noting the prominence of technology and systems integrator partnerships, which he called “small islands.” But 5G, he predicted, will bring “a super set of ecosystems” with it, along with the incubation of a “new round of innovation—[creating] something that was unimaginable before.” Verizon itself is working with many startups on 5G projects, as well as with device makers like Samsung, and investing in “labs for new ideas.” But Bhatia warned that any such efforts must provide real, beneficial, “significant change,” or else it’s simply “hogwash.”

Westh agreed that partnerships are already an important element in the creation of new 5G use cases for consumers and businesses. “It’s a collaborative game,” he said. “It’s an ecosystem and a value chain [for] cocreation. We’re just at the beginning with 5G. It’s a long journey.”

If you registered for the 2020 ASAP Global Alliance Summit, don’t forget that all conference sessions—both livestream and on demand—are available for viewing from now through August 18, 2020, on the conference showcase.

Tags:  5G  Andreas Westh  AR/VR  channel sales  diagnosis  Ericsson  Manoj Bhatia  mobile  mobile connectivity  partner  partnering  Pradeep Bhardwaj  Stacy Conrad  strategy  Syniverse  technology  telehealth  TPx  Verizon 

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“Golden Minutes”: How International SOS and Workplace Options Coalesced to Help Clients Quickly in Moments of Crisis

Posted By Jon Lavietes, Tuesday, June 2, 2020

Later this month, we will publish the next profile in our series of exclusive online articles examining the 2020 ASAP Alliance Excellence Award nominees. Over the course of the last four months, ASAP members have read the inspiring stories of Banistmo and Reciclar Paga’s groundbreaking recycling program in Panama, PTC’s series of system integrator–run IoT demo centers, the transformation of Blue Yonder’s alliance program, and the versatile Deloitte-Genpact alliance that is ready to storm the marketplace. (ASAP members can read these pieces in the previous four issues of Strategic Alliance Monthly, which can be accessed via the association’s Member Resource Library.)

In a few weeks, ASAP members will learn how International SOS and Workplace Options teamed up to bundle the former’s medical and security services with the latter’s emotional support offerings to deliver comprehensive services to globally mobile workforces in dozens of countries. As readers will discover, this collaboration isn’t just delivering complementary resources to customers—it is eroding the stigma around acknowledging and treating mental health disorders, such as anxiety, depression, and PTSD, that is still prevalent in many cultures around the world.

If we could do it all over again, we might have considered running this piece in the most recent issue of Strategic Alliance Monthly—in putting this feature together, we learned that May is mental health awareness month. However, while hindsight may be 20/20, foresight is one of this blog’s main functions. As we do with many of our Strategic Alliance Quarterly features, we thought we would dedicate this post to some fascinating facts about the International SOS–Workplace Options alliance that didn’t make the cut in the forthcoming June edition of ASAP’s monthly online-only outlet.

Harmonized Work Styles Result in Smooth Client Service

In ASAP circles, talk often turns to how to make two organizations work seamlessly as one. More specifically, we oftentimes speak abstractly about recognizing and reconciling the different “worldviews,” “assumptions,” or “organizational cultures” that companies bring to the table. These themes came up often in the discussion of how these two organizations harmonized their operations. Sally Wang, group vice president of global partnerships and alliances at International SOS, discussed the differences between how her organization’s medical personnel and Workplace Options’ counselors tackle patient cases.

“Our doctors are not psychologists or social workers, who specialize in mental health. Workplace Options counselors aren’t doctors.  You tend to look at the situation from different perspectives,” she said.

The two sides must be in lockstep because time is of the essence with inbound calls. Wang noted that cases of this nature tend to be very intense—many come in the context of heavy physical and emotional support needs. International SOS reps have “golden minutes” to accurately capture details and convey them to their Workplace Options counterparts. Otherwise, frustrated and potentially panicked callers may abandon hope and give up, according to Wang.

“If it is not done smoothly, the member may say, ‘It’s too much work. I don’t really need it,’ and we lose an opportunity to provide holistic care,” she said.

Mary Ellen Gornick, senior strategy advisor at Workplace Options, added that having a dedicated team of counselors from her organization who understand the complexity of issues International SOS clients face has been critical to the partnership's success.

“In addition to having expertise in mental health, these counselors are also skilled at responding to the unique needs of someone who may be traveling frequently or in a remote location or high-threat area,” she shared. “That experience makes a tremendous difference in how counselors are able to tailor the support they offer.”

Review, Realign, Rinse, Repeat

Wang’s colleague Molly Walsh, program manager for the strategic alliances and partnerships group at International SOS, reviews client cases and conducts operational alignment calls each month to discuss situations that might have thrown one or both parties for a loop and explore how to course-correct for similar instances in the future. The two companies have each gotten very comfortable with their partner’s constructive criticism. 

If there are problems, we’re very up front in talking about it,” said Wang.

International SOS and Workplace Options are nominated for the Alliance Excellence Award in the Corporate Social Responsibility category. They are competing with:

  • Telecommunications giant Ericsson, which delivered and maintained Internet connectivity to rescue workers in the immediate aftermath of two natural disasters, a devastating cyclone in Mozambique and Hurricane Dorian in the Bahamas, as part of the United Nations’ World Food Programme (WFP) Emergency Telecommunications Cluster initiative;
  • Global consulting firm Protiviti’s “i on Hunger” program, which delivered 10 million meals to individuals suffering food insecurity;
  • Analytics software vendor SAS’s Nordic Hackathon, which convened partners Knowit, Microsoft, Intel, and Evry to mine data for a wide variety of social causes, such as reuniting displaced families via facial recognition technology; and   
  • The aforementioned Banistmo–Reciclar Paga partnership.

The June Strategic Alliance Monthly will be sent to ASAP members prior to the 2020 ASAP Global Alliance Summit, where the Alliance Excellence Award winners will be unveiled. Registration for the Summit, which will take place virtually June 23 through June 25, is still open

Tags:  alliances  Ericsson  International SOS  Internet connectivity  Mary Ellen Gornick  operations  organizational cultures  partner  partnership success  partnerships  Sally Wang  SAS Nordic Hackathon  United Nations’ World Food Programme  Workplace Options 

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Supreme Allies: ASAP Unveils 2020 Alliance Excellence Award Finalists

Posted By Jon Lavietes, Wednesday, January 15, 2020

It is that time of year again. ASAP has revealed its list of Alliance Excellence Award finalists for 2020. Like previous winners before them, this year’s nominees created innovative products, threw lifelines to citizens in need all around the world, increased company profits, got us closer to game-changing cancer drugs, and improved the internal function of individual alliances and alliance management practices.

“Each year, we find the companies that use the most fundamental tenets of alliance management to get powerful results from their collaborations, all the while tailoring these principles as necessary to fit an ever-changing business landscape,” said Ard-Pieter de Man, CSAP, PhD, Vrije Universiteit Amsterdam, who oversaw the evaluation and selection of submissions. “This year’s nominees are no different. Everyone in the alliance management community will learn a great deal from how these organizations achieved such amazing outcomes in 2019.”

Contenders will be vying for awards in the following four categories: 1) Alliance for Corporate Social Responsibility, 2) Alliance Program Excellence, 3) Individual Alliance Excellence, and 4) Innovative Best Alliance Practice. (ASAP’s web site breaks down the criteria for each of these areas.)

Here is an overview of our finalists’ stories:

Alliance for Corporate Social Responsibility

  • Banistmo – The largest bank in Panama teamed with Reciclar Paga, an organization that collects and recycles materials, to open “ecological ATMs” all over the country where citizens automatically receive credit in their Nequi Panamá accounts when they deposit plastic bottles, cans, and other recyclables. (Nequi Panamá is Banistmo's digital financial platform.)  
  • Ericsson – This telecommunications giant provided the foundation for the United Nations World Food Programme’s (WFP) Emergency Telecommunications Cluster (ETC), which established and maintained voice and data connectivity in the aftermath of natural disasters. Hundreds of employee volunteers have been trained and deployed all over the world, supporting over 40 humanitarian relief efforts in 30 countries.
  • International SOS – The global medical and security services company partnered with wellness company Workplace Options to deliver comprehensive physical, mental, and emotional well-being services to expatriates, traveling students, and businesspeople worldwide. This partnership shows how the combination of industry-leading expertise from different organizations can support people in need.
  • Protiviti – Protiviti teamed with nonprofit organizations Feeding Children Everywhere and Rise Against Hunger to deliver millions of meals to hungry families around the world.  An open, flexible partnering model has enabled Protiviti to work with numerous partners across multiple locations worldwide.
  • SAS Institute – SAS’s ecosystem hosted the annual Nordic Hackathon, which aims to use “data for good.” Hackathon participants have created solutions that help doctors detect and treat heart failure, consumers make climate-friendly food choices, and war refugees find their families, among other use cases. The Hackathon is an integral part of SAS’s partnering program.

Alliance Program Excellence

  • Cancer Research UK (CRUK) – A global nonprofit institution established its inaugural alliance management function to provide strategic oversight and best-in-class practices to its large-scale strategic drug discovery collaborations and cofunded platform technology relationships. The alliance program is unique in the way it connects CRUK’s extensive network of academic researchers to biotech and pharmaceutical companies.
  • Blue Yonder – In response to increasing customer demand for cloud solutions, Blue Yonder revamped its Partner Advantage Program to include a prescriptive learning–based Partner Academy, two new partner-ready cloud environments, a Solutions Marketplace, and a Partner Locator, a searchable lead-generation engine for end users, among other features.
  • Merck KGaA, Darmstadt, Germany ­– The pharma stalwart implemented a state-of-the-art performance management program for alliances including innovative metrics for decision making and benchmarking with competitors.  KPIs are tracked on a quarterly basis. Analysis of these KPIs quarter to quarter enables continuous improvement of the alliance management function.

Individual Alliance Excellence

  • Banistmo and Sodexo – The companies combined the former’s Nequi Panamá digital banking platform with Sodexo’s Vale Panamá voucher system to create e-vale, a tool that enabled business and public agencies to provide bonuses and incentives to employees. The alliance also succeeded in building an ecosystem around this product.
  • Cancer Research UK (CRUK) and Celgene – CRUK and Celgene formed an alliance centered on research into multiple cancer-associated proteins across diverse cancer types. The alliance was structured according to ASAP best practices and implemented a mechanism for CRUK to independently engage with its academic network and make flexible spending decisions.
  • Genpact and Deloitte Genpact’s collaboration with Deloitte featured a comprehensive mix of traditional alliance best practices and modern innovative tools, such as “social capital” and “Evangelists,” people with experiences at both firms whose primary role is to help drive the connection between the respective teams. 
  • Ipsen and Debiopharm – With their contract coming to an end in 2018, Ipsen and Debiopharm rebooted and revamped their 35-year-old alliance. The partners have shown an exemplary ability to reinvent their alliance. The reset resulted in a new partnership model and a new contract for the next 15 years of partnership.

 Innovative Best Alliance Practice

  • Alcon – The company’s Trinity partner relationship management system helped streamline the reporting, governance, analytics, and communication related to alliances that impact the organization’s business development and licensing (BD&L) group. The system enhanced compliance with alliance agreements and improved alliance management.
  • Citrix (Coopetition Guidance) – With its strategic allies acquiring competitors, Citrix created guidelines for transitioning away from partners-turned-rivals. The tool is publicly available and provides a step-by-step blueprint to develop a response strategy when a partner becomes a competitor.
  • Citrix (RFSA) – The virtualization giant’s Request for Strategic Alliances Engagement (RFSA) program aligned the engineering, product management, marketing, and alliance management functions so that the company could evaluate and respond to proposed initiatives from partners significantly faster.
  • PTC – The company cobranded a series of Digital Centers of Excellence (CoE) where partners can demo Internet of Things (IoT), Augmented Reality (AR), and Product Lifecycle Management (PLM) solutions to customers and prospects. This program had a significant effect on top-line growth.

“Every profession distinguishes its top performers, and ASAP is proud to do the honors for the crème de la crème in alliance management,” said Michael Leonetti, CSAP, president and CEO of ASAP. “With more and more organizations submitting for these honors, there is mounting evidence that organizations of all kinds see the Alliance Excellence Awards as a means to validating their standing as innovators.”

The winners will be announced on Tues., March 17 at the ASAP Global Alliance Summit in Tampa, Fla.  

Tags:  alliance  alliance management  Banistmo  Blue Yonder  Cancer Research UK  Celgen  Darmstadt  Debiopharm  Deloitte  ecosystem  Ericsson  Genpact  Germany  International SOS  Ipsen  Merck KGaA  Nequi Panamá  partnering model  partnering program  partners  partnership  Protiviti  SAS Institute  Sodexo 

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2015 ASAP European Alliance Summit Echoes the Ecosystem Partnering Theme

Posted By Cynthia B. Hanson, Monday, November 9, 2015

The European Union is following the United States’ lead in cross-industry partnering. Partnering executives from across Europe convened to explore “The New Ecosystem for Partnerships” at the October 15-16, 2015 ASAP European Alliance Summit, held at the NH Amsterdam Grand Hotel in Amsterdam. Co-sponsored by Thought Leader Global, which specializes in organizing corporate events across the spectrum of corporate strategy, business development, and finance, the event drew about 60 attendees, most of whom were heads of strategic alliances and partnerships from all kinds of industries, primarily multi-nationals. 

The “successful partnership” between the two co-sponsors created a “great opportunity” for companies looking to learn from “different types of collaborations,” said ASAP Chairman of the Board Christine Carberry, CSAP, senior vice president, quality, technical operations, program & alliance management, at FORUM Pharmaceuticals, who attended the gathering. “In the past, it was biopharma-to-biopharma, high tech-to-high tech. We are now seeing much more partnering diversity across industries, including the service sector, academic institutions, and healthcare providers,” she explained.  “We are starting to get a much more diverse membership in ASAP and with people who are newer in alliance management.” 

Some 20 percent of ASAP membership is European-based, and the alliance community in Europe is an area of growth, said Carberry. 

“People are beginning to realize they need to build alliance management capability across their entire organization. And people are beginning to get interested in how to provide more resources, training, and guidance to those who need those skills and capabilities because they interact with partners and collaborations, “ Carberry added. 

Cross-industry collaboration is definitely happening in Europe, “but probably at a slower rate than the US,” agreed Scott Rogers, Thought Leader Global’s project manager. “One of the strengths of this event is benchmarking both within and outside your industry. So there are best practices from pharmaceutical companies managing alliances in complex ecosystems, but also strategies from IT companies handling unique technology partnerships. Terminology may sometimes differ, but essential principles remain the same.” 

Reflecting on the Summit, he said Sanofi, Ericsson, Takeda, and Unilever offered excellent presentations. Prominent manufacturing companies shared highly relevant experiences, and mature and emerging alliance managers gained best practices and possible networking connections with fellow attendees. “We reviewed the evaluation forms and we’re happy to report that attendees gave positive reviews to all the presentations, with many favoring speakers in their industry,” he added.

Summit attendees participated in sessions that spanned biopharma and high tech. Carberry singled out two sessions relating to the global trend of high tech and biopharma partnering because their convergence is requiring news skills and approaches. 

One session about R&D and strategy was given by Ingo Hoffmann, global head of strategic alliances & partner ecosystem at IBM’s Curam Solutions & Smarter Care. The other, Joint Ventures to Advance Corporate Development and Growth in New Markets” on advanced ventures and how they partner and grow, was given by Pierrick Rollet, vice president of global strategic partnerships & joint ventures at GlaxoSmithKline Vaccines. 

Carberry and Rogers agreed that the event exemplifies a win-win partnership, allowing ASAP to convene a significant contingent of its European members while also connecting with executives who are new to the association. 

“It was a high-quality event at a location well-suited for our European colleagues,” Carberry said. “I think it’s been a successful partnership between ASAP and Thought Leader Global. About half of people were familiar with ASAP.”

“This event theme fits perfectly within our portfolio, and we are able to leverage relationships from our other events to support this one,” added Rogers. “We are pleased with the ongoing collaboration between Thought Leader Global and ASAP.”

Tags:  2015 ASAP European Alliance Summit  alliance management  best practices  Christine Carberry  Ericsson  FORUM Pharmaceuticals  GlaxoSmithKline Vaccines  IBM’s Curam Solutions & Smarter Care  Ingo Hoffmann  partnering diversity  Pierrick Rollet  Sanofi  Scott Rogers  Takeda  Thought Leader Global  Unilever 

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