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ASAP’s New “Quick Takes” Explore Impact of IoT and Ecosystem Partnering—and Proves to Be a Highly Successful Format for Engaging 2016 Summit Participants

Posted By Cynthia B. Hanson & John DeWitt, Friday, March 18, 2016

Some forms of communication are more effective than others. The “TED Talks” speaking format, for example, has drawn significant numbers of interested viewers for over 30 years. That is why ASAP decided to introduce its new “ASAP Quick Takes,” patterned after the “TED Talks,” unveiling them for the first time at the 2015 ASAP Biopharma Conference, and again, at the 2016 ASAP Global Alliance Summit. 

The talks were a big hit and garnered lots of positive feedback. Such short talks are successful for several reasons: The message is sometimes simple, imaginative, and an easy take-away; the time limit of about 20 minutes forces speakers to distill the main points, which more-readily captivates the audience. 

Take, for example, John Bell’s “Quick Takes” talk where the marketing executive for strategy development at Johnson & Johnson Consumer Health advised a collaborative approach: “Play in the sandbox. We are sitting on massive scale of opportunity to work in open innovation,” he said. “The toys must be shared. You can’t have it all your way, and you must behave yourself,” he added, while outlining the rules for success in today’s partnering environment. “Today, it’s a whole playground! Amusement parks, even. You can do many things [with] so many kids to play with. Which one would you choose, and why would they play with you?” he asked provocatively, prompting the audience to join him in the creative box for 20 minutes. 

Bell’s invitation was a terrific precursor to the talk by Larry Walsh, CEO of The 2112 Group and a well-known journalist, who asked the audience to join him in a virtual chess game. Strategy is a key component of success, he said. “Strategy is about making choices. If you fail to make choices, you often put yourself at risk,” he continued. “Lots of businesses say they make choices, but they are consumed by revenue generation and don’t discriminate between good and bad decisions. They also fail to anticipate. This is where surveying the landscape equates with chess. If you don’t survey the landscape and understand your competition, you cannot anticipate what the opposition will do,” he noted. Among other things, “you need to lay traps and position assets to create advantages.” 

Think ahead and read the board, he advised. Not only what you are going to do, but what your opponent is going to do. Chess helps you to play by the rules and take responsibility for your actionsto problem-solve in an uncertain environment.” 

Another “Quick Talks” speaker, Anne Nelson of IBM Watson, threw out an elaborate blueprint for success for IoT multi-partnering. IBM’s new business unit, formed in 2014, has seen astronomical growthsome 500 new partners in just two years. The IBM Watson Group provides over 30 services that partners can write applications against or leverage to improve applications. “What did you tweet over the last two weeks?” she asked the audience to recall. “Watson can provide personality insights from those tweets” and generate different coupons for discounts depending on that profile. “We are opening the platform to partners on data as well,” she replied. ‘This platform is the only one in the industry today with this many apps.” 

What’s the value for partners in alliances with IBM in the Watson ecosystem? “We’re the number one B2B brand, Watson has 70 percent unaided awareness—so brand is going gangbusters in terms of value to partners,” said Nelson, who was recruited to IBM Watson Group from IBM’s direct sales organization in January of 2015. “We have over 40,000 IBM sellers who touch millions of accounts,” she noted. 

For a longer-term view of success, Marcus Wilson, president and co-founder of Anthem’s real-world research subsidiary, HealthCore, Inc., spoke about his 20-plus years building healthcare partnerships. The key component is building trust, he said. His experience included pioneered the emergence of physician and patient education and clinical decision support services based upon real-world data. Wilson’s experience exemplifies the “kind of creativity and entrepreneur skill increasingly required when we are reinventing what we are doing all the time,” said Jan Twombly, CSAP, ASAP chairman of programming, and president of The Rhythm of Business, who prefaced the talks as moderator. 

As an entrepreneur and “intrapreneur,” Wilson shared several formative personal experiences, starting as a young clinical pharmacist doing his residency at a Blue Cross/Blue Shield of Delaware health center. “Influence is everything,” Wilson emphasized. “I had no power to prescribeI would have to walk into physicians’ offices and convince them that it was their idea to treat the way they should. I had to influence the healthcare center to offer all these new services—which eventually became incredible force for us.” Similarly, he said, “We met with FDA 10 years ago about real-world evidence. They said, that’s great, but this stuff is voodoo science.” Thanks to influence—reinforced by lots of data—“it’s becoming much more mainstream today.” 

You can read individual blog posts about these “Quick Takes” talks on our website at http://www.strategic-alliances.org/blogpost/1143942/ASAP-Blog.

Tags:  alliances  Ann Nelson  ASAP Quick Takes  assets  B2B brand  collaborative  healthcare partnerships  Heathcore Inc.  IBM Watson  IoT  John Bell  Johnson & Johnson Consumer Health  Larry Walsh  Marcus Wilson  multi-partnering  open innovation  partnering environment  problem solve  strategy  TED Talks  The 2112 Group 

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‘Recognizing Great Behavior’: Winners of 2016 ASAP Alliance Excellence Awards Receive Honors and Accolades for Innovative Problem-Solving at ASAP Global Alliance Summit

Posted By Cynthia Hanson, Thursday, March 3, 2016

“When we share and highlight best practices and learn from each other, part of the success worth recognizing is great behavior,” said Mike Leonetti, CSAP, ASAP president & CEO, emphatically as he presented the 2016 Alliance Excellence Awards during the awards ceremony at the ASAP Summit, “Partnering Everywhere: Expert Leadership for the Ecosystem,” at the Gaylord National Resort & Convention Center, National Harbor, Md. USA. In addition to the awards categories recognized in years past, ASAP introduced new honors at this year’s event.

 Warm applause turned into a standing ovation that swelled the room as Leonetti presented the new ASAP Guiding Light Award to Jan Twombly, CSAP, ASAP chairman of programming, for her exceptional and exemplary “good behavior,” leadership, and volunteerism. Leonetti noted that Twombly, president of The Rhythm of Business, for the past six years has invested literally hundreds of hours of time each year as a volunteer driving program development for the annual Summit as well as annual biopharma conferences for the past four years.  

 The new ASAP Chapter Excellence Award was awarded to the ASAP New England Chapter. Accepting the award was another ASAP luminary volunteer, Becky Lockwood, global board member and two-time president of the New England Chapter, for “going above and beyond alignment with ASAP’s vision. The New England Chapter continues to deliver excellence in everything they do for ASAP,” said Leonetti. In turn, Lockwood praised the suite of companies who have supported her efforts over the years, saying success would not have been possible without their volunteer time.

Leonetti then announced the winner of two ASAP Content Awards, first to Eli Lilly and Company and David Thompson, CA-AM, chief alliance officer, for their long history of devotion to ASAP from the early days of the association. Eli Lilly and Company's contributions include offering workshops, extensive volunteer time, and Lilly’s consistent editorial content in, and support of, Strategic Alliance Magazine. The second Content Award recognized Xerox and head of corporate alliances and ASAP chairman emeritus Russ Buchanan as well for countless hours of volunteer time “spreading the excellence we have been generating over the years,” and Buchanan’s colleague Candido Arreche, global director of portfolio & management for Xerox worldwide and a black belt in Six Sigma quality methodologies, for his dynamic ASAP workshop teaching style. 

The awards ceremony then announced and honored the finalists and recipients in multiple Alliance Excellence Award categories. 

The Alliance Program Excellence Award is presented to “organizations that have instilled the capability to consistently implement and manage alliance portfolios and demonstrated consistent success of those alliances over time.” This year’s award went to Bayer for its Alliance Capability Enhancement Project, now in its fourth year. The project was lauded for, among other things, its strong emphasis on collaborative capability and cultural development, deal-making and efficiency, new IT infrastructure, processes, and pilot programs. 

The goal was to “move the culture from an inward focus to a partnering mindset” commented Joseph Havrilla, senior vice president and global head of business development and licensing for Bayer Pharmaceuticals. This was accomplished through: 

  • Senior management engagement
  • Creating awareness within the organization and recognition and value of the importance of partnership, including pushing data out showing that a significant part of revenue came from partnership
  • Providing training to give people tools and techniques to manage partner conflicts and timelines

 National Instruments won the Innovative Best Alliance Practice Award, given to a company for “individual alliance management tools or processes that have made an immediate and powerful impact on the organization and/or the discipline of alliance management.” National Instruments received the award for outstanding achievement of a best practice with their innovative and highly accessible partner directory that allows customer to search across the partnering ecosystem and access in-depth profiles of partner capabilities, certifications, ratings, and reviews from partner customers. Implementation included the creation of more advanced search functions, markets, keywords, mapping, and other kinds of tools. As a result, the number of National Instruments partners grew very quickly from 600 to 1,000-plus over short time.

 This year’s Individual Alliance Excellence Award, which is presented for “excellence in planning, implementation, and results of a single alliance. … between two companies or multiple organizations,” went to International SOS and Control Risks. Their nearly seamless alliance has changed the way the market perceives support and assistance of business travelers and expats. Previously, Control Risk was doing pandemic planning, and SOS was doing security planning. The unique co-opetition through formation of a joint venture has resulted in significant benefits for both the companies and their clients in terms of crisis management, most recently during the Ebola crisis, Arab Spring concerns, and AcelorMittal Mining evacuation of 130-plus employees from Liberia.

 “The goal was to eliminate completely any competition, to merge and put them together into one. Obviously not an easy task by any stretch of the imagination,” said John Maltby, director, group strategy of alliances at Control Risks. “We took a year to design this alliance and structured it around distribution.” It works to completely eliminate the competition because “when it boils down, we are trying to operate safely in a difficult environment,” he added. “The alliance balances out quite complementary capabilities.”

 There were no submissions this year for the Alliance for Corporate Social Responsibility Award. The seven-member awards committee is chaired by Annlouise 

Tags:  alliances  ASAP Chapter Excellence Award  ASAP Content Awards  ASAP Guiding Light Award  Bayer  Becky Lockwood  Candido Arreche  collaboration  Control Risks  David Thompson  Eli Lilly & Company  International SOS  Jan Twombly  National Instruments  partner  professional development workshops  Russ Buchanan  The Rhythm of Business  Xerox 

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Intel’s Jonathan Ballon on Partnering and the Internet of Things: ‘I Don’t Think There’s Ever Been a Better Time to Be an Alliances Professional”

Posted By Cynthia B. Hanson & John DeWitt, Wednesday, March 2, 2016

You arrive at work one day to discover the plaque on your door changed overnight from Manager and Entrepreneur to Creator and Visionary. Welcome to the new world of alliance management, where the Internet of Things is injecting radical change into the old job description. That’s the wake-up call Jonathan Ballon brought with this year’s opening keynote address, Partnering: The Connective Tissue of the Internet of Things, on Tuesday afternoon, March 1. This year’s ASAP Global Alliance Summit is being held just outside the US capital, at the Gaylord National Resort & Convention Center, National Harbor, Md. USA.

Ballon’s presentation exemplified and magnified the Summit theme of “Partnering Everywhere: Expert Leadership for the Ecosystem.” Describing what he called The IoT for Life, Ballon says the new speed, scope, and scale of partnering will require never-before-seen levels of innovation, creativity, bold experimentation, and the ability to learn quickly, iterate strategies, try new models for value creation, and deliver and capture within new solutions.

“It’s happening now, in real time, so you don’t have the luxury of sitting back and crafting your ideal ecosystem strategy,” Ballon told the rapt audience of several hundred partnering executives.

The IoT is driving change on a massive scale, and offers the potential of improving billions of lives by harnessing data collected from sensors attached to objects and turning this data into problem-solving solutions, says Ballon. This is not coming around the bend, he emphasized; the future has already arrived with remote patient monitoring benefiting patients and providers. Widen the lens, and the potential becomes enormous in areas such as agriculture, security, environmental protection, and more.

Ballon noted that partnering of this type is a profound shift for Intel, traditionally a vertically integrated company. And it’s simply quite difficult to do well, he said. “Personally I’ve been experiencing a lot of challenges around partnering in this new IOT world,” Ballon acknowledged. Specifically, he said, partnering in the rapidly exploding IoT ecosystem is different than traditional partnering in four key ways:

  • Business and partnering models are being created in real time
  • Partners often aren’t the “usual suspects”
  • Partnering is occurring at an exponentially faster speed and scale
  • Experimentation and learning are the focus at this juncture in the development of IoT ecosystems

To be successful in this new IoT ecosystem requires rethinking the role of partnering and making it integral to your business model—and embracing that your role as a partner will vary, even if you are used to being the orchestrator of your ecosystem. 

“Roles you play can change from opportunity to opportunity,” explained. “Some customers expect Intel to step up and be that back to pat. Other times we’re standing behind a systems integrator.” The most important thing, he says, is having “the agility of a school of fish” when you are aligning your ecosystem around the unique demands of each customer.

The Internet of Things is already here, but Ballon noted that many challenges of partnering in the ecosystem remain to be solved—including the fundamental economics of compensating multiple partners (and your sales forces, for that matter). “Sharing in the rewards of your customer value proposition—how do you value, calculate it, and pay for it. When you’re monetizing a service and checks need to go to other parties, I don’t’ think anyone has figured it out yet,” he said.

“One thing is certain: coopetition is the new norm,” Ballon said in describing the complex partnerships that come together around every IoT solution Intel rolls out. “There’s not a single case where there’s a clear line between what we and a partner does. We deal with this every day. The rubber meets road with sales force in the field. It’s a very trick thing and it requires the right compensation models with sales force to support these types of [partnering].”

Generally, Ballon said, expect the unexpected. “Not everything is going to be well programmed from the get go.”

The audience peppered Ballon with questions at the conclusion of his presentation. One executive generated chuckles when he asked, “How much of my partnering role will be automated?”

“Probably not much,” Ballon responded. “I don’t think there’s ever been a better time to be an alliances professional because the opportunity presented before us, the IOT, is showcasing the value of this function. I would bet three years from now the number of people in this room will double.”

Tags:  2015 ASAP Global Alliance Summit  alliances  ASAP  Intel  IoT  Jonathan Ballon  partnering  strategy  systems integrator  Visionary 

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From Entrepreneur to Intrapreneur in the Healthcare Industry: Marcus Wilson’s ‘ASAP Quick Takes’ Tutorial at the 2016 ASAP Global Alliance Summit

Posted By Cynthia B. Hanson, Monday, February 22, 2016

ASAP is introducing an exciting new presentation format at the ASAP Global Alliance Summit March 1-4:  the “ASAP Quick Takes, patterned after “TED Talks” and well-received at the 2015 ASAP BioPharma Conference, will bring four provocative speakers to the stage to provide specific, complementary insights relating to emerging ecosystems. Organized around the theme “Partnering Everywhere: Expert Leadership for the Ecosystem,” the summit will be held just outside the US capital at the Gaylord National Resort & Convention Center, National Harbor, Maryland. Among the executives in the line-up is Marcus Wilson, president and co-founder of Anthem’s real-world research subsidiary, HealthCore. With reams of background information and perspective, Wilson is well-placed to speak on his topic “The Alliance Professional as Entrepreneur.” His experience as an entrepreneur has positioned him as a guiding force in his current mission to improve the safety, quality, and affordability of healthcare through data and research. He previously developed and ran the Health Outcomes and Clinical Research program for BCBS of Delaware, on which HealthCore is founded. 

ASAP Media: What are some techniques or approaches you use to jumpstart innovation and creativity as an intrapreneur? 

Marcus Wilson: Making the shift from an entrepreneur to working as an intrapreneur, I have found that there are two major concepts to embrace.  First, I advise intrapreneurs to have patience. Second, innovative concepts have to be well-socialized ahead of formal introduction. Each group or department impacted by that idea needs to be on board with the idea or subtle undermining will limit or completely inhibit progress. As we mature new concepts, we also put into our plan a “campaign” of sorts to help recruit key influencers across the enterprise. It is one step we take to pave the way for these new concepts to gain momentum. 

How is being an intrapreneur different than being an entrepreneur in your industry, and how do they accommodate alliance managers to set the stage for the next levels of meeting customer needs? 

I would imagine for some the difference is significant. Though we have dealt with significant adjustment issues over time, the conversion to being a part of a much larger organization has gone reasonably well. We sold our company to Anthem in 2003 because we felt strongly it was an important step in accomplishing our mission. They had the resources and the position within the healthcare system that would allow us to build capabilities and influence healthcare evidence development in a way we could not do as a small, independent company. Though we have certainly had our challenges, we have benefitted from a solid business structure within Anthem that preserved much of our “entrepreneurial” culture, which was well planned prior to our acquisition, and strong executive level support over the last 13 years. Our alliance managers have played, and continue to play, a key role in both our internal and external alliances. 

What kinds of changes do intrapreneurs need to make in the evolving healthcare ecosystem? 

The healthcare ecosystem can be quite complex, and I am convinced that alliance collaborations are going to be at the heart of solving some of its current issues. Ironically, I believe we can simplify the experience for the patient by collaborating across the ecosystem itself. Thus, intrapreneurial alliance managers will be collaborating in alliances of all kinds, often with multiple companies or institutions working on the same issue. I see this as a huge shift from where alliance management first began in life sciences, traditionally between partner companies of relatively equal size.  

How do you stay ahead of the curve in terms of innovation and "outside-in thinking?" 

A good entrepreneur knows that great ideas can come from literally anywhere. We need to champion this viewpoint as we work to innovate. Just this week, we were talking about the Top 10 trends in healthcare, and asking ourselves for each item: “How might this development influence our future business? How might we organize ourselves to better leverage that innovation? Are we in a unique position to bring that innovation to others?  As a novel, care research organization, what insights can we bring to a given issue?”  As this is core to our business, it is critical to maintain and harness that outside-in thinking 

How is HealthCore on the cutting-edge of intraprenuership and understanding customer needs in the evolving healthcare ecosystem? 

Our early years were spent embedded in a large group practice in Delaware. We worked to support better decision making between the physician and patient at the point of care. Many tough lessons learned in those formative years led us to begin developing innovative ways to get the right information to those two key decision makers. Since our inception in 1996, we have felt the best means of impacting patient outcomes was to influence the many decisions made prior to new drugs and technologies getting to the patient. Realizing the innovators (e.g., the pharmaceutical industry), the regulators (FDA in the US) and policymakers had a major impact on what eventually makes its way to the point of care, we positioned HealthCore squarely on the lines where healthcare stakeholders intersect. Our position gives us rare insight into the needs, priorities, and unique language of each of these stakeholders. In this effort, collaboration is key. We are owned by a payer and leverage the resources and raw materials (data and their important relationships with the providers and patients) from that payer to close critical gaps in evidence in collaboration with the industry and regulators, which facilitates better technologies getting to the market with the right evidence to support their effective use in patient care. It is often a very tough line to walk, and alliance management is essential to our success. 

Tags:  alliance management  alliances  Anthem  collaboration  data  emerging ecosystems  entrepreneur  healthcare  HealthCore  intrapreneur  life sciences  Marcus Wilson PharmD  outside-in thinking  pharmaceutical industry  policymakers  regulators  research 

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How to Manage Mega-scale Partnering in the Era of the Internet of Things from the Vantage Point of Schneider Electric

Posted By Cynthia B. Hanson, Thursday, January 28, 2016

When it comes to Schneider Electric, the company operates in a seemingly unlimited world of opportunities for establishing connections. Its partnering mantra seems to be “think globally and act locally, globally, and everywhere in between.” 

Now add the Internet of Things, and Schneider is broadening its scope to partner in complex and creative ways with some of the biggest companies in the world, such as Cisco Systems, Microsoft, and IBM Corporation. That’s the topic Anthony DeSpirito, CSAP, managing director, strategic accounts at Schneider Electric, is scheduled to address during the panel discussion “Capturing the Value of the Internet of Things” March 1–4, 2016, at the ASAP Global Alliance Summit “Partnering Everywhere: Expert Leadership for the Ecosystem,” at the Gaylord National Resort & Convention Center, National Harbor, Maryland, USA. The discussion will focus on generating revenue from the complex partnering and business models driven by IoT. Other participants scheduled for the panel discussion are Nancy M. Green, global practice lead, healthcare strategy & thought leadership, at Verizon  Enterprise Solutions and Joan Meltzer, CSAP, smarter cities go-to-market leader at IBM Analytics, IBM Corporation. 

Schneider currently manages more than $30 billion in energy for 4,500 clients in 147 countries. The company integrates solutions in large numbers of physical structures, such as electrical and SCADA systems (data acquisitions and control systems for power or water treatment systems), and has access to vast amounts of data about the physical environment. The information is then provided to an analytics platform that turns physical data into information that allows partners, such as Verizon and IBM, to make better-informed decisions. 

Such complex, mega-scale strategic alliances require large teams and significant investments of time for planning. Schneider has 14 alliance managers. Key components need to fall into place for mega-partnership to fly: “Alignment is absolutely critical at the executive level,” DeSpirito pointed out during a recent interview.

 

For example, Schneider’s alliance with IBM to provide cutting-edge cloud services for the utility industries required the fundamental first step of having problem-solving meetings at the executive vice president level. “Once they agreed, it … cascaded throughout the organizations. Now the sales areas have agreement, and there is a cadence of communications between the two teams doing workshops and basic education. Now we need to bring discipline and cadence through quarterly business reviews,” he explained.

 

The early-stage, innovative ADMS cloud-based service solution could radically change the utility industry if it gains regulatory approval because it could provide services to utilities that can’t afford ADMS as a stand-alone product. Electrical power plants use a distribution management software system called DMS that allows them to be efficient in production and distribution. Schneider’s system is ADMS, where “A” stands for Advanced. The system is “much more customizable, much more efficient, and allows a utility to become more productive,” he says. If a proof of concept with ADMS that is underway in Canada is successful, “we anticipate it will move into production, … which should manifest itself in lower operation costs, cheaper electric, and allow us to go to smaller utilities,” he explained.

 

From a partnering standpoint, this is a brand new business model, and also an example of the complex alliance management planning often required in large company alliances, DeSpirito added. “This is not just buying and selling software and space in a data center.”

Tags:  ADMS  alliance management  alliances  Cisco Systems  cloud  DMS  electrical and SCADA systems  IBM Corporation  IoT  Joan Meltzer  Microsoft  Nancy M. Green  Schneider Electric  Tony DeSpirito  utilities  utility industry  Verizon Enterprise Solutions 

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