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Stay Local Partner Global…ASAP New England and Tri-State Chapters Awarded 2019 ASAP Chapter Excellence Awards

Posted By Becky Lockwood, Wednesday, April 24, 2019

Annually, ASAP recognizes some of the best alliances, partnerships, and collaborations orchestrated by member companies during the ASAP Alliance Excellence Awards Ceremony. As part of the program ASAP celebrates the success of the local chapters who bring programs and networking to members while exceeding expectations. As the chapter development committee chair it is always a privilege to acknowledge the chapter leadership teams, some of ASAP’s most involved and committed volunteers. Their passion for the alliance profession is demonstrated by delivering local events and building their communities. This year, two chapters were recognized for their exceptional achievements.

 

The New England Chapter received the Chapter Excellence Award for Best Practices and Tri-State chapter received the Chapter Excellence Award for Programs. Congratulations to the New England and Tri-State volunteers for their hard work to deliver local programs and networking to make the ASAP community strong!

 

For more information about upcoming chapter events visit the calendar and to find a chapter near you visit the chapter page

Tags:  alliances  ASAP Chapter Excellence Awards  building communities  collaboration  networking  New England  partnerships  programs  Tri-State 

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Building ‘Leadership Muscle’: Get Your Organization Ready for the ‘Partnering Marathon’

Posted By John M. DeWitt and John W. DeWitt, Thursday, March 7, 2019
Updated: Wednesday, March 6, 2019

Welcome to the new partnering race—where everyone is running as fast as they can, frantically trying to catch up to the customer.

Nina Harding, channel chief at Google Cloud, asked an important question at the October 2018 ASAP Tech Partner Forum in San Jose, California: “So how do you work with your partners when the customers are ahead of the ecosystems?” This is indeed an important question, given that “every single thing we do is new,” according to Pear Therapeutics Founder and CEO Corey McCann. He added, in a keynote at the September 2018 ASAP BioPharma Conference, that risks associated with new ventures “conspire to make partnerships not successful.” Stuart Kliman, CA-AM, partner at Vantage Partners, characterized the current playing field as “one of significant and ongoing change, which is driving new forms of collaboration, new kinds of alliances.”

Being successful on such a competitive playing field requires alliance practitioners to build their “leadership muscle,” the focus of the Q4 2018 Strategic Alliance Quarterly cover story, “Building ‘Leadership Muscle’: Are You and Your Alliance Management Organization Ready to Run the ‘Partnering Marathon’?” Building leadership muscle means giving your leaders the strength, flexibility, and endurance to withstand the breakneck pace of modern collaboration.

Why do you need this muscle? No matter your industry, regardless of the specific drivers, it’s almost certain that:

  1. Your company is “remixing” its build-buy-partner strategies;
  2. Partnering activity, especially nontraditional partnering, is exploding for your company;
  3. Your alliance organization faces an overwhelming workload;
  4. Your partnering strategy and execution require new thinking, skillsets, and tools.

If your company and its partners are evolving to catch the customer, then you should (or already will) be rethinking, reorganizing, and relearning:

  • Rethinking. Alliance leaders must continuously rethink partnering strategy and models in the context of disruption and new competitive threats, which are all-but-continuous now.
  • Reorganizing. If you aren’t thinking proactively about how you are organized and aligned to overall company strategy, you can be sure someone else is—and soon you will be thinking about it too, only reactively.
  • Relearning. Alliance executives require new skills and cross-industry knowledge for the new partners and ecosystems they interact with. Many alliance processes and practices require radical rethinking and streamlining if they are to remain useful for managing at the accelerating pace and exploding scope of partnering activities today.

“When all these things are changing around you, you can’t keep doing business as usual,” said Brandeis professor, consultant, and author Ben Gomes-Casseres, CSAP, PhD. “This means very often a change in company strategy [and] if the organization’s strategy is changing, then the alliance organization should change with that. That is fundamental.”

See the Q4 2018 issue of Strategic Alliance Quarterly to learn more about how alliance leaders are rethinking, reorganizing, and relearning while they build “leadership muscle.” John M. DeWitt is copy editor and contributing writer and John W. DeWitt is editor and publisher for ASAP Media and Strategic Alliance publications.

Tags:  alliance  Ben Gomes-Casseres  channel  collaborative  Corey McCann  cross-industry  Google Cloud  leadership  Nina Harding  partnerships  Pear Therapeutics  Stuart Kliman  Vantage Partners 

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The C-Suite Takes Front Seat in Lively Panel Discussion at ASAP BioPharma Conference (Part 3)

Posted By Cynthia B. Hanson, Thursday, November 1, 2018
Updated: Wednesday, October 31, 2018

This is a continuation from the panel discussion “Speak My Language: How to Have a High Impact Conversation with the C-suite,” which took place at the 2018 ASAP BioPharma Conference. See Part 1 of this blog post for background information on the panel, which included:

  • James C. Mullen, chairman of the board of directors at Editas Medicine, Inc., who has grown many organizations dependent on partnerships
  •   Samantha Singer, chief operating officer at the Broad Institute, whose organization partners with multiple industries to achieve the Institute’s mission to impact human health throughout the world
  • Alex Waldron, chief commercial officer at Pear Therapeutics, who is highly skilled at bringing in business development and alliance management expertise to grow a company through partnerships

Christine Carberry, CSAP, chief operating officer at Keryx Biopharmaceuticals, moderated the session. At this point in the discussion, Carberry had just prompted panel members to answer the following: “Let’s dig into where things tend to go awry. How do alliance professionals demonstrate their value to the organization? The second half of my question is, what are some of the pitfalls? Where do alliances get in trouble, and how can an alliance manager avoid those pitfalls?” After listening to the responses (see Part 2 of this blog for panelists’ answers), she added her thoughts.

Carberry: Build C-suite-to-C-suite [connections] early on in the relationship. I use to joke that it’s important to have relationships between companies that play golf so the CEOs can get together. You need to be comfortable getting on the phone with them and having a conversation that can go like this: “This is what we’ve done, tried, and this is why it didn’t work.” This is helpful to an executive. We need to implement what will remove barriers and allow us to go forward. The value proposition may have just changed for the companies: That beautiful future might not get created, because we all know divorce is part of the deal. One of the things you will discover as an alliance manager is  you will get people in the organization grumbling about the partner.

Mullen: How many of you inherited a contact, and you were not at the table? [At this point, nearly everyone raised his or her hand while laughter rippled through the room.] Look for the wishy-washy language. Those are the issues that never got resolved during the contract negotiations.

Singer: No matter how good your business development is, the reality is [your perception of the contract] will not match three months later.

Mullen: If you are talking about “stage gate,” make sure it means the same thing between the partners. It may seem really obvious, but it’s not. Make exactly sure of what they are saying.

Carberry: Have clear definitions. For example, “First Patient In.” You may think things are commonly understood, but lawyers say it’s important to make sure definitions are as clear as they possibly can be.

Carberry then fielded an audience question from Jeremy Ahouse, CSAP, vice president alliances, Merus. “A lot of alliance people complain that when they have to bring bad news, the C-suite thinks they only bring problems. How can you do that so that the messenger doesn’t feel like they will get shot?”

Mullen: You need a fairly straight scorecard for the goals of the partnership, and you need a record against that. That way,  it becomes evident that you are making progress. The fact is, [otherwise], you are just raising problems. Check off the problems, and let them know that they talked to you about it, that work was done, and here’s how it got resolved. Keep a high-level scorecard.

Waldron: I agree on the scorecard. And talk about successes, don’t only talk about problems.

Carberry: Everyone is conditioned to success. So if you are doing your job well, you are having those conversations about problems with us.

Waldron: If your company doesn’t have some kind of periodic review, push for that—even if it’s a 15-minute review. Push for that so you can get in front of them. We had a lot of customers, and both the customers and our company didn’t do everything perfectly. But when I had that review of information first, then when they called me up and let me know, 90 percent of the problem was already solved. I knew about it, cared about it, and it got solved.

See parts one and two of this blog and ASAP Media’s ongoing coverage from the 2018 ASAP BioPharma Conference on the ASAP Blog at www.strategic-alliances.org. You will find interviews with conference presenters and other coverage of leadership and strategy, biopharma-tech partnerships, and other trending conference topics in recent and forthcoming editions of Strategic Alliance Magazine and eSAM Plus

Tags:  Alex Waldron  alliance managers  Broad Institute  Christine Carberry  collaborations  c-suite  Editas Medicine  James C. Mullen  Keryx Biopharmaceuticals  partnerships  Pear Therapeutics  Samantha Singer  scorecard 

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The C-Suite Takes Front Seat in Lively Panel Discussion at ASAP BioPharma Conference (Part 2)

Posted By Cynthia B. Hanson, Wednesday, October 31, 2018

This article continues ASAP Media’s coverage of the panel discussion “Speak My Language: How to Have a High Impact Conversation with the C-suite,” which took place September 25 at the 2018 ASAP BioPharma Conference in Boston. After introducing the panel members (see Part 1 of this blog post for background information on the panelists), Christine Carberry, CSAP, chief operating officer at Keryx Biopharmaceuticals, prompted the panel members to answer the following: “Let’s dig into where things tend to go awry. How do alliance professionals demonstrate their value to the organization? The second half of my question is, what are some of the pitfalls? Where do alliances get in trouble, and how can an alliance manager avoid those pitfalls?”

Samantha Singer, chief operating officer at the Broad Institute: Alliance managers demonstrate their value in their ability to escalate appropriately and bring issues to senior management. We don’t always understand where relationships are going to stumble when we go around the corner. Where I’ve seen situations fall down is when alliance managers think they need to solve problems first; coming to the senior executive when there’s something wrong without ideas for how to solve it. Also, treat the relationship as a relationship. Make sure the transactional doesn’t get in the way of the relationship for you and the entire team. The last point is: Keep the conversations honest. When people are collaborating together, someone usually wants to impress someone else or know more. But we all know, on projects, that is not how you get things done: Tackle problems, and be creative. And make sure that honest dialog really happens.

James C. Mullen, chairman of the board of directors at Editas Medicine, Inc.: Understand whoever is running around the C-suite, they only know so much. You need to decide what they need to know. The tendency is to over-communicate. I’ve received 40-page project reports that I never read. I only care about the problems. Focus on escalating the exceptions. That’s what I need to know about. The best way to get my attention is: Don’t try to tell me everything as if I am on the same level as you are. If you dump those 40 pages in my in-box, they never get read. Escalate it, and escalate it quickly. If there is an issue, highlight it and tell me what the implication of this issue is. I want to hear ideas on how to solve the problem. Finally, I want to know if you need help from me to work on a problem. Those are my four steps. The last thing is: You need to know the details of the contract. And if the realities of the partnership are drifting to someplace else, you need to address that contractually. If they drift too far, then you are in a no-mans land of who-was-supposed-to-do-what.

Alex Waldron, chief commercial officer at Pear Therapeutics: I am empathetic in one area: You are the people who need to implement the contract that has just been written. You’ve got to translate the three million pages into what it means for the company and get that going forward. The quickest way to do this is to create as much transparency as you possibly can with the partners out there. Alliances are like marriages: When you get married, you are star struck. It’s a wonderful idea that is almost never accurate. As both companies grow, the priorities will change over time: Your job is to remind everyone of that. Don’t use the “E” wordEscalate. Try to understand the alliance manager on the other side of the table, and create as much transparency as you can, even if it means saying “I understand why you are saying ‘no’ to me, but I must insist based on this contract….”  Managing the contract is absolutely critical. To ensure the success of the contract is essential to avoid pitfalls.

See recent and forthcoming editions of eSAM Plus and Strategic Alliance Magazine and revisit the ASAP Blog at www.strategic-alliances.org for continuing, comprehensive ASAP Media team coverage of the 2018 ASAP BioPharma Conference. 

Tags:  Alex Waldron  alliance managers  Broad Institute  Christine Carberry  collaborations  c-suite  Editas Medicine  James C. Mullen  Keryx Biopharmaceuticals  partnerships  Pear Therapeutics  Samantha Singer 

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The Value of the Alliance Watchdog—Flagging and Wrestling with ‘Wicked Problems’

Posted By Geena B. Richards and Cynthia B. Hanson, Tuesday, September 18, 2018
Updated: Monday, September 17, 2018

“Wicked problems”—those stubborn, persnickety alliance challenges that defy easy answers—are sometimes difficult to pinpoint, discuss, and address in partnerships. Which is why Jeremy Ahouse, CSAP, vice president of alliances at Merus Pharmaceuticals, selected the topic to address head-on in his upcoming session “Grappling with Wicked Problems in Alliance Management” at the 2018 ASAP BioPharma Conference. The September 24-26 conference will be held for a second year at the Hyatt Regency Boston—conveniently located in the back bay near several esteemed academic and research institutions.

Never one to avoid a grueling topic, Ahouse developed his session after interviewing several senior alliance members about the hardest parts of alliances. Some of the seemingly intractable challenges were downright wicked, he concluded. Hence, his session on helping alliance managers learn how to confront and wrestle with the tough stuff.

“Wicked problems” can be particularly corrosive to meeting dynamics and challenging to contract clauses and/or shifting priorities. Ahouse pulls heavily from renowned public leadership guru Ron Heifetz for ideas on how to deal with such issue. There are three types of problems, he says. “In Type 1 problems, you agree on the problem definition and potential solutions. Project managers can often successfully address these,” he states. “In Type 2, we agree on our understanding of the problem but are still working on the solutions. In Type 3, we don’t even agree on what the problem is.”

An alliance manager must determine which type of problem they are facing to address it. Sometimes this process requires deep thinking and analysis because the problems are difficult to recognize and complex, which makes them so “wicked.” But there can be great value in wrestling with complexity, he purports. They may be tough to identify, but resolving problems is vital to partnerships. “Alliance managers are uniquely positioned to see problems that come out of interactions between companies and functions,” Ahouse points out. “This puts us in a position to notice early and alert our teams.”

This watchdog role is important to keep the collaboration running smoothly and most efficiently. There is no magic potion to addressing these issues, he quickly points out. “I don’t have simple answers to these problems.”

But discussing them makes them less “wicked,” he adds. And there are good, better, and best ways to communicate when a “wicked problem” surfaces.

Ahouse plans to focus on the challenges rather than success stories associated with these kinds of alliance problems. This way, the audience can have first-hand experience wrestling with real-life, hard problems that might get ignored in an alliance management situation.

The goal for the session is to create “an opportunity to start talking about [problems] and get ASAP members wrestling with them in a public forum,” he concludes. He plans “to stay away from simplistic answers” and encourage ASAP participants to think deeply about topics that need confrontation but many shy away from because of their complexity.

For more about Ahouse’s session, check out “'No Whitewash': Going Beyond 'Simplistic Answers' to the Toughest Alliance Management Challenges” in the July 2018 issue of eSAM Plus.

Tags:  alliance challenges  Alliance Management.#ASAP BioPharma  alliance manager  Jeremy Ahouse  Merus Pharmaceuticals  partnerships  Ron Heifetz 

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